FAQ
8m FAQ — Account, KYC, Betting and Deposit
Find answers to the most frequently asked questions at 8m — from registration and KYC verification to cricket betting and depositing money via bKash.
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For Ages 21+
This page covers detailed answers on four main topics at 8m — identity verification (KYC), member account management, cricket and sports betting, and how to deposit money. Every answer has been written with the real experience of Bangladeshi players in mind. Use the table of contents below to find a specific topic, or simply scroll through. You can also see the steps to access your account on the 8m Login page.
Identity Verification
Identity Verification (KYC)
KYC verification is essential for keeping your account secure and completing withdrawals. This section answers all questions about the required documents and process.
During KYC verification at 8m, the name on your account must exactly match the name registered on your bKash, Nagad or Rocket wallet. Any mismatch may hold up your withdrawal. It is important to enter the correct name at the time of registration, as changing it later can be complicated.
8m generally accepts a National ID card (NID), a valid passport or a driving licence. Of these, the NID is the most widely available and accepted most quickly. Make sure the photo of the document is clear, all four corners are visible and the document has not expired. Contact support chat to find out the exact procedure.
Yes, 8m uses SSL encryption to keep all personal information secure. Your documents are not shared with third parties and are used only for identity verification. For more details, read 8m's privacy policy page.
KYC verification prevents fraud and unauthorised transactions. 8m wants to make sure the money reaches the mobile wallet of the actual account holder. Once the verification is complete, all future withdrawals become easier and take less time to process.
If your verification application is rejected, contact 8m support via live chat or email. Applications are usually rejected due to poor document quality, a name mismatch or an expired card. Find out the reason, then reapply with the correct documents — the support team will assist you step by step.
8m's support team is active 24/7. Submitting clear and complete documents increases the chance of faster verification. During busy periods it may take a little longer. You can ask directly on live chat to check the status of your application.
Member Account
Member Account
The most frequently asked questions about registration, login and account management are answered here.
To open an account at 8m you need an active mobile number, a unique username and a password. Enter your real name at registration — the same name registered on your mobile wallet. Anyone under 21 years of age cannot open an account. The entire process takes only a few minutes.
Go to the 8m Login page from any new device and enter your username and password. For security, OTP verification may be required, which will be sent to your registered mobile number. The process is straightforward and no separate approval is needed.
No, each player may hold only one 8m account. If multiple accounts are found, they may be cancelled and the stored balance may be frozen. See the Terms and Conditions page for the full rules.
Contact 8m's 24/7 live chat or email support to update personal information. The information can only be updated after your identity has been verified. For security reasons, some changes may require additional verification.
Click the "Forgot password?" link on the login page. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Verify the OTP and set a new password. If you have trouble, 8m live chat support will help.
Yes, 8m has Android and iOS apps available. Get the app through the official channel. You will find more details on the 8m App page. The app offers all the features of the web version in one place.
Cricket and Sports
Cricket and Sports Betting
Find answers to the key questions about betting on BPL, T20 and international cricket here.
At 8m, the most played markets are match winner, toss winner, top run scorer, innings total runs, over/under and player performance. Live betting is also available for BPL and T20 matches. See the cricket betting page for more details.
Yes, 8m offers the option to bet separately on BPL, IPL, T20 World Cup and Bangladesh Tigers international matches. Special cricket offers may also be available during tournament season, such as the 8m cricket season reward (40% bonus, up to ৳12,000).
If a match ends as a no-result due to rain or any other reason, 8m generally refunds the stake for that bet. However, if a certain portion of the match has been completed, the result may be determined using the Duckworth-Lewis method. See Terms and Conditions for the specific rules.
In live betting, odds change in real time while the match is in progress. New markets open based on the situation before a bowler bowls or after a wicket falls. In 8m live cricket betting, quick decisions are important because odds change every moment.
Decimal odds are straightforward. Example: in a limited-overs match, Team A's odds are 2.10 and Team B's are 1.75. If you bet ৳500 on Team B and Team B wins, your total return is ৳875 (৳375 profit). If Team A wins, you lose ৳500. The higher the odds, the bigger the reward — but the lower the chance of winning.
In a multi bet, several selections are combined together. Example: if three selections have odds of 1.50, 1.80 and 1.90, the combined odds are 5.13; a ৳100 bet returns ৳513 if all win. If even one loses, the entire ৳100 is lost. The risk is higher, but so is the return.
Deposit
How to Deposit Money
Find the deposit procedure, fees and solutions to common problems for bKash, Nagad and Rocket here.
Log in to your account, go to the deposit section and select bKash. Make the payment to the designated number and submit the transaction ID. The minimum deposit is ৳100. Entering the correct amount and reference number usually results in a quick balance update.
At 8m, deposits can currently be made via bKash, Nagad and Rocket. Rocket is Dutch-Bangla Bank's mobile wallet. All three methods are widely available across Bangladesh and can be used at any time.
8m does not charge any fees of its own on deposits. However, your mobile wallet provider (bKash, Nagad or Rocket) may charge fees according to their own rules. Check that service's policy directly to find out about wallet charges.
Save the transaction ID and amount from your mobile wallet. Then contact 8m live chat and provide these details. The support team will verify quickly and adjust the balance. Usually the issue is resolved within a few minutes.
A minimum deposit of ৳100 is required to receive 8m's welcome bonus. It is a 100% bonus offer — meaning if you deposit ৳1,000 you receive ৳1,000 in bonus, giving a total balance of ৳2,000. A wagering requirement of ৳10,000 must be met to withdraw the bonus. The maximum bonus is ৳15,000.
Yes, the rules for depositing via Nagad are the same as for bKash. The minimum deposit of ৳100 applies and the process is identical — make the payment to the designated number and submit the transaction ID. Nagad, bKash and Rocket are all equally convenient. The same three methods can also be used for withdrawals.
Have more questions? The support team is always ready
If you cannot find the answer to your question on this page, contact 8m's support team. Help is available in both Bengali and English at any time, day or night. It is also recommended to read the responsible gaming guidelines.
8m support channels:
Live Chat
24/7 instant response — in Bengali and English
Email Support