8m Privacy Policy

Introduction

This Privacy Policy ("Policy") defines the data processing relationship between the 8m platform ("we", "us") and every registered member ("you", "user") who uses its services. When you access 8m's website or mobile application and use any service, the terms of this Policy apply automatically.

Please read this Policy carefully before using our services. This Policy must be read together with our Terms and Conditions, as both documents together form the complete agreement regarding your account and information.

8m only provides services to individuals aged 21 or above. Information belonging to minors is never knowingly collected.

1. Information We Collect

8m may collect the following types of information to operate its services and improve the user experience:

1.1 Information You Provide Directly

Information you provide during account registration or identity verification:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID or passport number (for identity verification)
• bKash, Nagad, or Rocket account details (for payment processing)

1.2 Automatically Collected Information

When you use the platform, the following information may be recorded automatically:

• IP address and device type
• Browser version and operating system
• Login time, session duration, and features used
• Data obtained from cookies and similar tracking technologies
• Transaction history and betting activity

1.3 Information from Communications

If you contact our support team via live chat or email, a record of that conversation may be kept — for service quality improvement and dispute resolution purposes.

2. Purposes of Using Your Information

8m uses collected information only for specific, lawful, and clearly defined purposes. These include:

1. Creating, managing, and securing accounts
2. Age verification and identity confirmation (complying with the 21+ rule)
3. Processing deposits and withdrawals (via bKash, Nagad, and Rocket)
4. Providing bonus and promotion-related services
5. Preventing fraud, money laundering, and misuse
6. Providing customer support and resolving complaints
7. Technical improvement of the platform and troubleshooting
8. Complying with applicable legal obligations

3. Information Sharing and Third Parties

8m does not share users' personal information with third parties for commercial purposes. However, disclosure may be unavoidable in the following limited circumstances:

3.1 Service Provider Partners

Minimum necessary information may be shared with selected technology partners for payment processing (bKash, Nagad, Rocket), technical infrastructure, and fraud prevention services. These partners are bound by contractual data protection obligations.

3.2 Legal Obligations

Providing information may be legally necessary to comply with directions from a competent court or government authority. In such cases we act in accordance with applicable law.

3.3 Business Restructuring

In the event of a business merger or restructuring, user data may be transferred to the relevant successor entity. Users will be informed before any such change takes place.

4. Data Storage and Security

8m applies industry-standard technical and procedural measures to protect your information. SSL encryption is active on the platform, and sensitive data is stored on encrypted servers.

4.1 Retention Period

All necessary information is retained while your account is active. After an account is closed, certain records may need to be kept for a defined period due to legal obligations and security requirements.

4.2 Security Measures

• SSL/TLS encryption at both transmission and storage levels
• Two-factor identity verification (OTP-based)
• Automatic alerts for unusual logins or transactions
• Regular security reviews and vulnerability assessments
• Restricted staff access — only authorised staff with a relevant need can view personal information

5. Cookie Policy

Cookies and similar tracking technologies are used on the 8m website and app. Cookies are small text files stored on your device that help improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, ensure security, and enable core functionality.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Used to analyse platform usage and improve services.

5.2 Cookie Controls

Most browsers allow you to disable cookies. However, disabling essential cookies may cause some platform features to stop working correctly.

6. User Rights

As a user of 8m's services, you have the following rights over your own information:

1. Right to Access: You can request to know what information we hold about you.
2. Right to Correction: If your profile contains incorrect or incomplete information, you can request that it be corrected.
3. Right to Deletion: In certain circumstances (for example, where there is no legal obligation to retain it), you can request that your information be deleted.
4. Right to Restrict Processing: In some cases, you can request that processing of your information be limited.
5. Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

To exercise any of these rights, contact us via our 24-hour live chat or email. We will respond to your request within the applicable timeframe.

In line with our responsible gaming policy, protecting your account and personal information is our highest priority. More details on managing your account are available on the Responsible Gaming Guidelines page.

7. Protection of Minors' Information

8m strictly follows a 21+ age policy. Information is never knowingly collected from anyone under 21 years of age. Age verification is mandatory at the time of account registration.

If it is ever established that a minor's information was collected by mistake, the relevant account will be immediately closed and the information deleted.

If a parent or guardian suspects that their underage child has used our platform, please notify our support team without delay.

8. Marketing Communications

If you give consent at the time of account registration, 8m may notify you of relevant promotions, bonus offers, and service updates via email or SMS.

You may opt out of such communications at any time — by clicking the "Unsubscribe" link at the bottom of any email or by informing our support team directly. However, important service-related messages (such as transaction confirmations and security alerts) may still be sent even after you withdraw marketing consent.

9. Third-Party Links and Services

The 8m platform may sometimes contain references to third-party services. However, this Policy applies only to 8m's own platform. 8m is not responsible for the privacy practices of third-party websites or services.

Game software providers (such as Evolution, Pragmatic Play, PG Soft, JILI, and Spribe) operate under their own data processing policies. Technical data may also be processed on the relevant provider's servers during gameplay.

10. Policy Changes

8m reserves the right to update this Privacy Policy when necessary. If significant changes are made, we will notify registered users in advance via their registered email or through the platform.

Continued use of the platform after any changes will be taken to mean that you have accepted the updated Policy. We therefore recommend revisiting this page from time to time.

If you have any questions about this Policy, you can find answers on our FAQ page or contact our support team directly.